Google Workspace setup and support

Gmail on your own domain, shared Drive folders that survive staff changes, and Meet for calls. Set up with the security settings on, which is not how it comes out of the box.

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What it is

Google Workspace setup & support, in plain terms

Google Workspace is business Gmail plus Drive, Docs, Sheets, Calendar and Meet, running under your own domain name. Staff get an address at your business rather than a personal Gmail, and the business owns the accounts rather than the individuals.

That last part matters more than most people realise. A business running on personal Gmail accounts does not own its own email history, cannot recover an account when someone leaves badly, and has no way to enforce security across the team. Workspace fixes all three, and it is the main reason to move.

Setup involves pointing your domain at Google, configuring the records that stop others sending mail as you, bringing across existing mail and files, structuring shared drives so folders belong to the business, and turning on the security controls that are off by default.

Why it matters

Why your business needs this

Google Workspace is straightforward to start and easy to set up badly. Most of the problems we get called about are configuration decisions made years earlier by someone who was in a hurry.

The business should own the accounts

With Workspace you can reset a password, recover a mailbox, or transfer someone's files when they leave. With personal Gmail you can do none of that.

Shared drives outlive people

Files in someone's My Drive belong to them. Files in a shared drive belong to the business and stay put when the person goes.

Your mail needs to arrive

Without SPF, DKIM and DMARC configured on your domain, your invoices land in junk folders and anyone can send email that looks like it came from you.

Two-step verification is not automatic

It has to be enforced across the business. Left optional, most staff never turn it on, and one guessed password becomes everyone's problem.

Why through us

One team instead of four suppliers

Google support for small business accounts is a help centre and a form. There is nobody who knows your domain, your website or the industry software your accounts have to talk to.

We hold the domain and run the DNS that Workspace depends on, so pointing your mail at Google and pointing your domain at your website are done by the same people in the same sitting. Nothing gets broken by one supplier not knowing what another just changed.

It carries through to everyday things. Your website enquiry forms deliver into these mailboxes. Voicemail from your business number arrives there too. A new starter gets an account, a laptop and a phone extension from one request instead of three, and when they leave, all three are closed the same day.

What you get

What is included

The right edition for your team

Business Starter, Standard and Plus differ mainly in storage, meeting features and shared drives. We work out which you need instead of defaulting to the middle.

Migration from wherever you are

Mail, contacts, calendars and files brought across from personal Gmail, Microsoft 365 or an old host, without losing history.

Domain and mail records configured

MX, SPF, DKIM and DMARC set correctly so mail arrives and impersonation is blocked.

Shared drives structured

Folders organised around how your business works, owned by the business, with access levels that make sense.

Security enforced

Two-step verification across the team, sensible admin roles, and settings reviewed against how you actually operate.

Backup for Workspace data

Independent backup of mail and Drive, because Google keeps the service running, not your deleted files.

How it runs

From first call to done

You will always know what stage the work is at and what happens next.

Look at the current setup
Who has what, where files live, what is on personal accounts, and what has to keep working.
Plan the move
A dated cutover, with staff told in advance what changes on their end and what does not.
Migrate and switch
Data copied first, then mail routed to Google. The old service stays live until we have confirmed the new one.
Structure and secure
Shared drives built, permissions set, two-step verification enforced, unused accounts removed.
Support from there
New starters, leavers, permissions and the day to day questions, handled by the same people who set it up.

Common questions

We use free Gmail for the business. Is that a problem?

It is a real risk. The business does not own those accounts, cannot recover them, and cannot enforce security. Moving to Workspace on your own domain is usually one of the cheapest meaningful improvements a small business can make.

Will staff have to learn something new?

Barely. Gmail looks the same. The address changes and the security prompt is new. Most of the change is behind the scenes.

Can we keep our existing email history?

Yes. Mail, contacts and calendars are migrated across, including from personal accounts.

Does Google back up our data?

Not in the way people assume. Deleted mail and files are gone after the retention window. Separate backup covers that and is worth the small cost.

Google or Microsoft?

Google suits teams that work in a browser and want the simpler setup. Microsoft suits heavy Excel use and industry software built around Outlook. We support both and will tell you which fits.

Goes well with

Related services

All services

Need Google Workspace sorted?

Tell us what you have now and what is not working. We will come back with a straight answer on what it takes and what it costs.