IT and web services for hospitality and retail businesses
Your customers find you on a phone, from a map, usually within a few kilometres and usually within the hour. Everything about your technology should serve that, and it should keep working through a Saturday rush.
- Cafes and restaurants
- Bars and venues
- Hair and beauty salons
- Gyms and studios
- Retail shops
- Bakeries and food producers
What we hear
The problems that bring people in this industry to us
The map result decides who gets the customer
Someone searching for a cafe near them taps one of the three businesses in the map block. If your Google Business Profile is thin, uncategorised or has the wrong hours, you are not in it, and the site behind it barely matters.
Menus and hours go stale
Old prices, last year's menu, or Christmas hours still showing in February. Every one of those is a customer who turns up annoyed or does not turn up at all.
Phones ring at the worst possible time
A booking call during service, answered by whoever is closest to the phone, half heard over the noise. Bookings get lost this way constantly.
The tech has to survive the floor
Wi-Fi that drops when the venue is full takes the card terminals and the ordering tablets with it. That is not an IT inconvenience, it is a queue at the counter.
Reviews build up or eat away at you
Most customers read reviews before choosing. Businesses that ask for them consistently pull ahead. Businesses that never reply to a bad one pay for it far longer than they need to.
What usually fixes it
The setup that tends to suit hospitality & retail
For hospitality and retail the priorities sit in a different order to professional services. Being found locally comes first, and everything else supports the trade.
- SEO & digital marketingGoogle Business Profile filled out properly with the right categories, photos and hours, a review habit that runs by itself, and local search terms your site actually ranks for.
- Website design & developmentA fast site that opens on a phone with your hours, location, menu or services and a book or order button visible without scrolling. Updating the menu takes you two minutes.
- Business phone numbers & systemsA venue number that rings a handset and a mobile app, with voicemail to email so a booking left at nine at night is read the next morning rather than lost.
- IT supportWi-Fi that holds up under load, separate guest access, and someone to ring when the terminal or the ordering tablets stop talking to the network.
- Domain registration & hostingHosting that stays up when a post takes off, an SSL certificate that never lapses, and a domain that cannot expire because nobody read the renewal email.
Why one supplier
Why this is easier from one team
The thing that makes this hard with separate suppliers is that your details have to match everywhere. Your phone number, your address and your hours appear on your website, your Google Business Profile, your booking platform, your social pages and a dozen directory listings. Google cross-checks them, and inconsistency costs you position in the map results.
When one team runs the phones, the site and the listings, changing your hours for a public holiday is one message. When four suppliers do, it is four requests, three of which get done, and the fourth is the one a customer finds.
The other practical benefit is response time. A venue with a broken booking form on a Friday afternoon needs it working before dinner service, not in the next sprint. Because we host the site and run the support desk, that is one call.
Common questions
Can customers book or order through the site?
Yes. We can connect the booking or ordering platform you already use, or build the booking flow into the site directly. Whichever costs you less in commission and hassle.
Can I update the menu myself?
Yes, and you should be able to do it from a phone in under two minutes. Anything that needs a developer will not get done during a busy week.
How do we get more Google reviews?
By asking, at the right moment, with as little friction as possible. We set up a direct review link and a simple routine your staff can follow. It works far better than most paid advertising for local businesses.
Our Wi-Fi drops when we are busy. Can that be fixed?
Usually yes, and it is often the wrong hardware in the wrong place rather than the internet connection. We look at what is actually happening before recommending you spend anything.
We have multiple venues. Does that change things?
It makes the consistency work more valuable, not less. Each venue needs its own Google Business Profile and its own location page, tied together under one brand.
Work in hospitality & retail?
Tell us what you have now. We will point out what is exposed, what is costing you enquiries, and what we would fix first.